Our Terms & conditions
Our Terms & conditions
When you make a booking with STAG ICELAND you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract shall be deemed to have been made between STAG ICELAND and The Client, when the Client has confirmed requirements verbally or by mail, and STAG ICELAND has accepted such booking by sending a confirmation.
Your contract is made with STAG ICELAND ehf, Skútuvogur 1B, 104 Reykjavík Iceland.
It is essential that upon receipt of our confirmation, you check the experience details we have made confirmed, and inform us immediately of any errors. Where this is not done, and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, we will not be responsible for any charges that may arise as a result of alterations that have to be made to the experience booking.
TERMS OF PAYMENT
STAG ICELAND requires a 20% deposit of the full amount of your experience to confirm your booking.
For programs where the amount does not exceed 150.000 ISK (Icelandic Krona), full payment is required upon booking.
When the booking is made less than six (6) weeks before the beginning of the program, the total amount has to be paid in full.
If you have had multiple payments, the full amount shall reach STAG ICELAND at least four (4) weeks prior to the beginning of the program. In case of further delays on payments STAG ICELAND reserves the right to treat this as a cancellation and withdraw its confirmation of the services.
Payment for your experience can be made by credit card (Visa or MasterCard) or bank transfer.
VALIDITY OF PRICES
STAG ICELAND uses different local suppliers to put up your itinerary. Rates we quote are based on current list prices for those suppliers. STAG ICELAND will notify The Client as soon as possible in case of any price increase before the whole program is confirmed.
All prices given to The Client are displayed including VAT and all other taxes unless stated differently the confirmation email.
After the final invoice has been issued, the price given to the client is fixed and guaranteed unless given in a foreign currency (see below).
Any program quoted in a foreign currency is subject to exchange rate fluctuation. If no proof of payment is given to STAG ICELAND within one week (7 days) after the issue of the invoice, STAG ICELAND reserves the right to send a new invoice based on a new exchange rate.
CANCELLATIONS FROM THE CLIENT
You or any member of your party may cancel your booking at any time providing that the cancellation is made in writing to STAG ICELAND. You will receive a prompt refund of the amount paid (excluding any amendment charge if there are any) less the cancellation fees specified below:
Please note that cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee according to above rules for those cancelled passengers.
We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute in case of cancellation. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges.
AMENDMENTS BY THE CLIENT
We will do our best to assist you in amending your experience arrangements after booking but cannot guarantee that this will be possible. You will be responsible for any charges (whether made by us or the suppliers of the various experience components) that result from such amendment.
CANCELLATIONS FROM STAG ICELAND
Stag Iceland reserves the right to cancel any trip prior to departure for reasons that may include but are not restricted to unforeseen or unexpected equipment failure, adverse climatic conditions, road closures and other human or natural occurrences beyond Stag Icelands’ control.
Any trip cancelled by Stag Iceland as in the clause above will result in 100% of funds paid being refunded.
AMENDMENTS BY STAG ICELAND
Due to the nature of our holidays it may be necessary for us to make changes to your itinerary, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date of any changes.
In all arrangements involving third parties STAG ICELAND act only as the agent of the Client and no liability of any kind whatsoever shall be attached to STAG ICELAND in connection with or arising from such arrangement with a third party.
STAG ICELAND will not be responsible for loss, damage or injury to any person or their property, howsoever caused.